FAQ
Where will my car be picked up and delivered?
Upon booking your move, we will attempt to provide door-to-door service. If you live in an area not safely accessible by our transport trucks, we may require you to meet the truck at a nearby parking lot that can accommodate the truck. We also have terminals to service all major cities. These terminals provide direct pickup and delivery from your door.
How far in advance should I schedule the transport of my vehicle?
The further in advance you place your order, the more likely that your vehicle will be delivered in the time frame that you request. However, if an immediate pick up is necessary, we can typically arrange for your vehicle to be picked up within two to three days. If the requested pick up location is in a major city, same day pick is available in most cases at no extra cost. To insure that your car is moved within a relatively timely fashion, we request that you schedule your move as soon as possible.
Can I pack personal belongings in my vehicle?
No, your car and its trunk compartment must be free of all personal belongings. There are several reasons for this. The primary reason being that the Department of Transportation does not allow for the transportation of “personal items” in a car that is being hauled by an “Auto Carrier”. The second reason is that any personal items in the vehicle are NOT covered by the carrier”s insurance. Lastly, all trucks have weight limitations that they must comply to. With the excess weight of a customers personal items placed within the car being transported, this can put the carriers transport truck over its weight limitation, and cause delays. So please, NO personal items in your vehicle while being shipped, or you may be subject to an additional surcharge.
Do I have to be present when we pick-up or deliver your vehicle?
Yes, we require you, or a designated person, be present upon pick up of your vehicle. A contract “bill of lading” will be signed with you at the origination point. If you are not able to be there, please call our office prior to the pick up date, to confirm an alternate “in care of” person. However, if there any changes to the pick up, or delivery address after you have placed your order, there may be an additional charge.
How will I know when Amax Auto Transportation is coming to pick-up or deliver my vehicle?
To arrange a convenient pick-up, or delivery time, you will receive a telephone call 12 to 24 hours in advance. This call will inform you of the approximate time you can expect the transport driver to arrive. If the transport driver’s schedule changes, they will call you to provide an updated time for pick-up, or delivery.
What is door to door service?
Urban areas are most often accessible for pick up and delivery service to your doorstep. Rural areas can produce difficult situations, making it impossible for our trucks to access your residence. Our transport trucks must avoid any roads that may have overhanging trees, because the tree branches could damage the vehicles being transported. As well, transport trucks are typically 80 ft. long, weigh 80,000 lbs., and are built low to the ground. This limits their ability to maneuver in tight spots. For the safety of your vehicle, our driver may choose a parking lot, or interstate turnout that is as close as possible to your residence. This will allow the driver to safely load, or unload your vehicle. It is always up to the drivers discretion as to where they will drive the truck, since the driver is responsible for both the safety of the transport truck, and the transported vehicles.
How do I prepare my vehicle?
Please have a minimal amount of fuel in your tank. A quarter tank or less is sufficient. You must remove any loose parts. For example, shells or bed liners that are not bolted down may blow off. Phone, radio, and CB antennas that do not retract, MUST be removed, or they may get broken. If you are shipping your vehicle to Alaska, or Hawaii, you will be charged an additional de-gassing fee if your vehicle has more than a quarter tank of gas.